Frequently Asked Questions

Where are you located?

Washington State (roughly 40 miles north of Seattle). It’s rainy here 6 months out of the year, but the other 6 months are typically beautiful!

Do you ship outside the US?

Yes! We can ship practically any where in the world!

When will I receive my project?

It depends completely on the scope and overall complexities of the project. Typically 7-8 weeks is a timeframe we give for most projects, but this amount of time can be drastically less based upon the scale of the project or longer, it just depends on what it is we need to design, develop and deliver.

Do you offer a warranty on your products?

Yes! We offer a 1 year limited warranty on all of our custom products. If we don’t create something up to the standards that were outlined in the contract, we will replace it at our cost.

Do you only work with foam?

No! We work with a variety of different products including:

EPS Foam (1 lb, 2 lb, 3 lb)
HDU (high density urethane) foam
Anything that’s required to get the job done!

I'm wanting you guys to take on my project, what's the first step?

The fastest way to get the ball rolling is to:

Pick up the phone and call us at (877) 832-8679 OR fill out our contact us form.

How much money is typically required up front before the project starts?

We typically require 50% of the total project cost up front. The remaining amount of 50% plus whatever shipping and crating fees are due once the project is ready to ship.

For larger term projects spanning multiple phases we are able to work on a phase based payment plan where by as each phase is completed a specific % of funds is released.

What file formats do you work with?

We typically request that clients send us parabolic files, which allow us to work with files much easier than compared to STL files, etc.

The applications that can export parabolic files include:

Autodesk Inventor
Autodesk Fusion 360
Autodesk Solidworks
Autodesk Autocad
If you don’t have a parabolic file format available we can certainly take your digital file and create it for you, the costs increase though due to the labor involved with our engineers. So if you have a parabolic file, send it over!